FAQs abour Real Estate Virtual Assistants
Recently a prospect sent me an email with many great questions he had about this whole "Virtual" Real Estate Marketing Virtual Assistant industry. He had great questions, so I wanted to share them as well as the answers.
Q: The most important thing I can ever think of is the highest level of trust in this virtual relationship which by the way is clearly professional.
A: I absolutely agree and I think you can see by our testimonials that our clients not only trust us but rely on our team on a daily basis. View some of our client's testimonials here: http://www.realsupportinc.com/buzz/testimonials.cfm
Q: It will include independent work for hire with "results that are measurable."
A: Yes, I agree. Measurable in the sense of time savings, quality of marketing materials, and turn-around time.
Q: Can I let go of things easily without having to worry if they are getting done.
A: Absolutely! RealSupport is one of the leading VA Services, but with a twist. We have an ON-SITE, dedicated staff of four. We are not a "home based" service, but a true corporation. We have developed our own proprietary software that allows our clients to enter new projects/tasks/listings/etc into our online Task Management System. This system allows RealSupport the ability to effectively manage our tasks and hit deadlines. It also allows you the flexibility to delegate work 24-hours per day as well as gives you the ability to see who is working on what task and the status of open tasks at any given time.
Q: What assurances can you give me that any tasks I hire you to perform will continue without interruption or degradation of quality if you go on vacation or suddenly become incapacitated?
A: As mentioned in the above answer, we are a staff of 5. Our office hours are Monday - Friday 8:30am-5:30pm. We can be available during the weekend at a higher rate if there are urgent tasks that need our attention. Please see our team profiles: http://www.realsupportinc.com/about/employee.cfm
Q: What assurances can you give me that you will not take on more business than you can reasonably handle?
A: One of our many core values is to provide fast turn-around times. We guarantee 24-48 hour turn-around unless otherwise specified, for most new listing marketing activities. We are always growing and bringing on new staff as needed.
Q: Are you willing and able to create for me a comprehensive written process of the tasks I hire you to do?
A: Yes, creating a checklist and documenting processes is the first thing we do for our new clients. This is part of our initial set-up.
Q: May I ask why do you feel you are qualified to perform these services?
A: Our experience, results, and testimonials speak for themselves. We are one of the leading VA Services in the industry and highly recommended by Michael Russer, aka "Mr. Internet".
Q: Are you willing and able to provide me the names and contact information of clients you are currently providing this same kind of work to?
A: Please see our testimonials on http://www.realsupportinc.com/buzz/testimonials.cfm
Q: What file formats are you comfortable using i.e. Microsoft PowerPoint, WordPerfect, Adobe, Top Producer.
A: All of the above and many more. Please see our software and hardware specs at: http://www.realsupportinc.com/about/equipment.cfm
Q: The most important thing I can ever think of is the highest level of trust in this virtual relationship which by the way is clearly professional.
A: I absolutely agree and I think you can see by our testimonials that our clients not only trust us but rely on our team on a daily basis. View some of our client's testimonials here: http://www.realsupportinc.com/buzz/testimonials.cfm
Q: It will include independent work for hire with "results that are measurable."
A: Yes, I agree. Measurable in the sense of time savings, quality of marketing materials, and turn-around time.
Q: Can I let go of things easily without having to worry if they are getting done.
A: Absolutely! RealSupport is one of the leading VA Services, but with a twist. We have an ON-SITE, dedicated staff of four. We are not a "home based" service, but a true corporation. We have developed our own proprietary software that allows our clients to enter new projects/tasks/listings/etc into our online Task Management System. This system allows RealSupport the ability to effectively manage our tasks and hit deadlines. It also allows you the flexibility to delegate work 24-hours per day as well as gives you the ability to see who is working on what task and the status of open tasks at any given time.
Q: What assurances can you give me that any tasks I hire you to perform will continue without interruption or degradation of quality if you go on vacation or suddenly become incapacitated?
A: As mentioned in the above answer, we are a staff of 5. Our office hours are Monday - Friday 8:30am-5:30pm. We can be available during the weekend at a higher rate if there are urgent tasks that need our attention. Please see our team profiles: http://www.realsupportinc.com/about/employee.cfm
Q: What assurances can you give me that you will not take on more business than you can reasonably handle?
A: One of our many core values is to provide fast turn-around times. We guarantee 24-48 hour turn-around unless otherwise specified, for most new listing marketing activities. We are always growing and bringing on new staff as needed.
Q: Are you willing and able to create for me a comprehensive written process of the tasks I hire you to do?
A: Yes, creating a checklist and documenting processes is the first thing we do for our new clients. This is part of our initial set-up.
Q: May I ask why do you feel you are qualified to perform these services?
A: Our experience, results, and testimonials speak for themselves. We are one of the leading VA Services in the industry and highly recommended by Michael Russer, aka "Mr. Internet".
Q: Are you willing and able to provide me the names and contact information of clients you are currently providing this same kind of work to?
A: Please see our testimonials on http://www.realsupportinc.com/buzz/testimonials.cfm
Q: What file formats are you comfortable using i.e. Microsoft PowerPoint, WordPerfect, Adobe, Top Producer.
A: All of the above and many more. Please see our software and hardware specs at: http://www.realsupportinc.com/about/equipment.cfm
posted by RealSupport Inc. at
2:49 PM
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